Ordering Process

Basic requirements to ensure a timely order process are as follows:

1. Approved Credit Application (or C.O.D. terms)

Before we are to begin your CD order, it is necessary to obtain and approve your credit application. Please submit your completed credit application to the attention of your Sales Representative.

If you desire credit terms, send in references or fill out a credit application two weeks before your data arrives at our manufacturing facility.

2. SCHEDULE IN ADVANCE

Please contact your Sales Representative to schedule production prior to when we are to receive your order. It is important to give us as much lead time as possible (preferably 1 week). Basic information needed for scheduling:

• Company Name
• Order Type (Proof Disc OR Mastering and Replication)
• Turnaround Time
• Quantity
• Conversion/Formatting If Needed

3. FAX ORDER FORM/PURCHASE ORDER

Your Sales Representative will need to receive your order form no later than 24 hours prior to production. Avoid any chance for miscommunication. Send or fax specific order information. This should include the color of inks, quantity desired, packaging needed, shipping addresses and preferred method of shipment. If you change any of these after your order is placed, do it in writing. Be sure to include your phone number so your customer service person can contact you.

4. SHIPMENT OF ORDER MATERIALS

Prior to shipping (or e-mailing) us your elements for your order, please assure that everything has been done to the correct specifications. Click Here for Our Specification Sheets.

When preparing your input for shipment, please contact your Sales Representative to clarify any questions you may have regarding the following:

· Please label your film positive, emulsion side up with a separate film for each color. Send in a protective shipping container to avoid scratching or folding each film. If supplying camera ready art, extra time/charges may apply. Send artwork, film or computer image in ahead of time, preferably a week or more. This assures that potential problems that occur can be solved ahead of time and will not affect the delivery date of your discs. We will gladly provide you with specific information for disc printing. Don't be afraid to ask questions or put your graphics person directly in touch with our personnel. If you plan on doing three, four or five color printing on your disc, extra time might be necessary.

· Carefully review the master specs for the medium you will use to send your data to us, and ensure you have met all of the requirements.

· Please use media of good quality for all masters. Ensure that written data has been verified for possible errors.

· Printed Packaging Materials: It is suggested that your customer part number/Inventory control number be printed on Booklets, Inlay Cards & Boxes; (include 10% extra).

· All customer supplied materials must be accompanied by a packing list that includes the following information: Customer name, job title, customer part number/inventory control number, description of the contents, quantity of each item, total number of cartons shipped, vendor name and Sales Representative.

· Be sure that any printed material that will be packaged with your job arrives ahead of time. Often Times, we may not schedule your order for until all ancillary materials have been received. We can refer you to printers that are dependable and experienced. Always allow a 10% to 15% overage when furnishing print.

5. ORDER PRODUCTION

We cannot start your order until ALL parts to the order are received. The day your material arrives for check-in is day "0". Materials must be received for check-in before 12:00 noon. The following day is day "1" of your chosen turnaround time. Your completed order will ship on the "day turn" you've requested, with the exceptions of Saturdays, Sundays and Holidays.

Your Customer Service Representative will also be your contact for inquires surrounding your order while in process. If Customer Service is for some reason unavailable, please don't hesitate to contact your Sales Representative for assistance .

Charges for cancellations of orders in process will be charged according to the stage of completion of the order at the time of cancellation.

We will not knowingly manufacture orders we consider pornographic. If during processing an order is discovered to be pornographic, we will not complete the job. We will return any/all customer materials and will bill the customer for time and materials used to that point.

6. SHIPPING

CDs in Jewel Boxes are packaged in cardboard inner cartons in quantities of 25 per carton. Dimensions of inner carton are 5-1/8" by 6-1/8" by 11-1/2".

These inner cartons are packaged four per master carton (100 CDs per box). Size of master cartons are 12-1/2" by 11-1/4" by11-3/4".

The weight of master carton can vary from 23 - 28 pounds depending on the print inserted into the individual jewel boxes.

Master carton can be bundled onto wood pallets for delivery: A full pallet of 36 boxes weighs slightly more than 1,000 pounds.

If discs are packaged in tea bags (non-scuff sleeves) a master carton will hold 460 discs and weigh approximately 48 pounds. If you do not specify a shipping method, we will ship via the most cost effective, yet expeditious manner. If you wish to split a shipment for delivery by more than one carrier, please do so per master carton.

If you change shipping instructions after your order has been placed, you must fax updated instructions.

Shipping Options

We will ship via any carrier the client specifies. Please consult with us for the best carrier options.

Please feel free to give us a call with your questions, ideas or concerns. We truly look forward to a successful relationship.